Our Quality Management
We know the potential impact of every diagnosis and test on our participants' customers. To ensure the associated high-quality requirements for our proficiency tests and constantly optimize our quality management, we also participate in an independent body's continuous monitoring of our processes.
Accreditation
Our quality management system and our proficiency tests are accredited by DIN EN ISO/IEC 17043 and ensure that our procedures meet the highest international standards.
Our DIN EN ISO/IEC 17025 and DIN EN ISO 15195 accredited calibration laboratory determines reference method values. Over 20 procedures are listed with the Joint Committee for Traceability in Laboratory Medicine (JCTLM).
Feedback-Management
We value the satisfaction of our customers and business partners and are open to any feedback (such as complaints, objections, comments, or praise). Your feedback is essential for us to continuously improve our processes and services.
Submission of Feedback
Please always send us your feedback - if possible - in writing via our online contact form, by e-mail (instand@instand-ev.de), or by post.
We aim to clear up any misunderstandings quickly and provide you with all relevant information so we can find a satisfactory solution together. Therefore, please ensure all pertinent information is included so we can process your request thoroughly and quickly.
Processing procedure
We will carefully examine your request and provide you with feedback within 3-7 days.
Impartial and confidential
We undertake to treat all feedback objectively, unconditionally, and confidentially.